Returns & Exchanges

1. Return and Exchange Process

• We want you to be satisfied with your purchase from Offmoda. If you’re not completely happy with your order, you may be eligible for a return or exchange.
• To initiate a return or exchange, please follow the instructions provided below.

2. Eligibility Criteria

• Returns: Items must be unused, in their original condition, and with all tags and packaging intact.
• Exchanges: You may exchange an item for a different size, color, or style, subject to availability.

3. Non-Returnable Items

• Certain items are non-returnable, such as items on final sale or personalized/customized products.

4. Return and Exchange Instructions

• Contact Customer Support: Please contact our customer support team at [customer support email] within [number of days] days of receiving your order to initiate a return or exchange.
• Provide Details: Provide your order number, a description of the item(s) you wish to return or exchange, and the reason for the return or exchange.
• Await Authorization: Our team will review your request and provide instructions on how to proceed. Do not return items without obtaining proper authorization.

5. Return Shipping

• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
• We recommend using a trackable shipping method to ensure the safe return of your items.

6. Refunds and Exchanges

• Refunds: Once we receive and inspect the returned item(s), we will process a refund to the original payment method within [number of days] days.
• Exchanges: Once we receive the item you wish to exchange, we will send out the replacement item, subject to availability.

7. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or refund, as appropriate.
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• Exchanges: Once we receive the item you wish to exchange, we will send out the replacement item, subject to availability.

8. Contact Information

• For questions, concerns, or assistance with returns and exchanges, please contact our customer support team at [customer support email].
• Exchanges: Once we receive the item you wish to exchange, we will send out the replacement item, subject to availability.